Refund & Exchange Policy
Refund Policy Custom
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Pillow Profits will replace any items damaged or poor-quality at no additional cost. Pillow Profits is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
In the rare event that a customer is unhappy with the fit of their shoe, Rebel Secret will process an exchange for you.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Exchanges will only be allowed once per shoes order. Any costs related to exchanges past the first free exchange must be covered by customers.
In order for exchange to be processed, Customer must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer's email, customer name, order number
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Return & Exchange
Package Returned To Sender
If a package is returned to sender by the shipping courier, Pillow Profits will reship the package to your customer for free after an address verification is complete by the seller. All returned to sender orders will be destroyed by the courier or charged Pillow Profits for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, Pillow Profits will reship the package to your customer for a small fee that will be collected through Paypal Payment Request.
Note: Pillow Profits will not refund returned packages to sender and reshipment times are the same as regular orders.
Package Returned To Sender – Wrong Address
Orders that will be tagged as returned to sender due to wrong address will be destroyed by the courier or charge Pillow Profits for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, Pillow Profits will only shoulder 50% of the total amount as a refund credit back to your pillow profits account.
Our policy lasts 30 days. If 30 days have gone by receive your package, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 69/171 Kwanthip Village Soi 4 Nongkwanplu, Nongkhaem, Bangkok Thailand 10160
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 69/171 Kwanthip Village Soi 4 Nongkwanplu, Nongkhaem, Bangkok Thailand 10160
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.